Companies face a constant risk of cyber attacks that can lead to loss of data, credibility, and money; requiring them to invest significantly to ensure the security of their IT assets. Securing the perimeter becomes paramount to the survival of the company, but the most sneaky and destructive attacks come in most cases from within the company itself. And the use of passwords easy to guess or to crack by brute force attacks or by social engineering remains the biggest security flaw.

Security teams often choose to put in place policy to increase the level of complexity of passwords. These become more difficult to crack, but at the same time as difficult to retain by employees. This creates a new problem for the support teams that are then overwhelmed by calls about forgotten passwords

Statistics say that one out of three calls to support is about resetting a password. This costs precious time to the support teams, and gives a routine character to this delicate task, leading to a greater risk of human error, especially since the identity of the employee becomes difficult to verify when he calls the support. The company is then vulnerable to social engineering attacks.

Faced with these constraints, security teams often end up backwards by abandoning the complex password policy enforcement.

MCHV Password Savior provides an effective solution to this issue by unloading support for managing password reset while forcing the user to choose a complex password.